Anonymous
map-marker Richland, Missouri

Service

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Was in for pm. Was advised my water separator housing threads were stripped and filter would not tighten properly. Wasnt leaking or loose before. I can only assume that The mechanic tried to overtighten the new separator or had left the old gasket on which would have stretch the threads while trying to tighten. This is a part that I change my self regularlyAnd have never had an issue with it ended up costing me an extra $200 on an already over priced p.m.
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User's recommendation: Go somewhere else

Richard G Rzv

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Verified Reviewer
| map-marker Chicago, Illinois

Taxes w2

I changed addressed after I left my previous position at speedco and I am in dire need of my W2s since they were likely sent to the previous address!
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Paul N Avj
map-marker New Cairo, Cairo

Bad customer service

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Left me stranded outside temple Texas sent repair technician didnt have the equipment needed left to get it never returned...bad bad bad bad Business I am horrible customer service
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Preferred solution: Apology

User's recommendation: Do your job do you want to be in the truck and industry do your job

markkicks
map-marker Corpus Christi, Texas

Rude lied treated me like *** , speed co Troy il.

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NeverWant to speak go to Troy Illinois to have a wheel seal repaired on my trailer after waiting 45 minutes I honked my horn at the attendant who was standing outside on his phone smokey he walked over to me and told me I was rude and disrespectful for honking at him and I could leave that they did not want to work on my vehicle because I honked the horn at him while he was standing there smoking on his phone I then went inside and talked to Kane hart , who also said I was disrespectful for using my city horn , I explained to the manager I was only trying to get the attendance attention I was not rude the attended then told me who Do You Think You Are I was in the Marine Corps for 5 years I served in Afghanistan who are you you're just a piece of *** truck driver I don't answer to your horn no I thought the customer was always right these kids these days have no respect and no sense of customer service unbelievable I'm just a piece of crap truck driver ever

nwho pays your bills you are working for me I was not rude unbelievable

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User's recommendation: Never

1 comment
Guest

I wish you would honk your mking horn at me...sounds like he handled that pretty good compared to what I would've done to you.

Willie M Jbm

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Verified Reviewer
| map-marker North Little Rock, Arkansas

Making drivers/animals leave cab

We are a team truck and have been using Speedco when it was speedy lube with 2 stores one in Effingham and Troy IL. ( pm with cat filters lube 99.00)

I stopped to get the oil changed and gave the tech my keys, they chocked the tires got my info then told me my co-driver and dog had to exit the truck.

When driving team one is in sleeper birth under federal law and your company making us break this rule is not right and against rules. I did not stay to have my oil changed nor will I be back as king as this is your rule.

Youre safe as long as tech has my keys and tires are chocked.

Making the co-driver get out is ridiculous! So why force this.

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GURJIT S Wlx

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Verified Reviewer

Unreasonable charges

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I was charged over $3700 for a radiator replacement on my 2020 freightliner cascadia. They are totally taking advantage of you being down. Charged me over $2000 for the radiator and 11 hours of labour. I have changed the radiators before on the freightliner, standard labour time is 6 hours to replace a radiator not 11 hours. I will make sure i do not stop by any speedco location again.
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Loss:
$1500
Cons:
  • Over priced

Preferred solution: Price reduction

User's recommendation: NOT RECOMMENDING TO ANYONE FOR SURE

1 comment
Guest

There is no "standard" you'd have to look up the specific vehicle, I've seen book time range anywhere from 6-10hrs and that doesn't include a/c evac/recharge nor does it include diagnostics or refill labor nor any other individuals that may pertain to your vehicle.

Denys M Nhn

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Verified Reviewer

They spend 3.5 hours just for regular changing oil. Employees with they manager start yelling at me. They don’t know what they doing. Zero understanding they work

Manager not on his place. Yelling at people and he doesnt know what he doing. > >He has to be fired write away pan> Boonville, MO!
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Preferred solution: Apology

User's recommendation: Never go to Speedco in Boonvile, MO

Babygirl Ztn
map-marker Mckinney, Texas

I need help you left my oil filter loose

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I am in Hagerstown md your loves is across the street I need them come and tighten my oil filter up and replace oil that has leaked out
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Bennetta Auv

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Verified Reviewer
| map-marker Ontario, California

Truck broke down after service

Speedco - Truck broke down after service
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Oil leaked out and put me down along highway 100 degrees out and hopefully my engine is not damaged, truck and trailer covered in oil , speed co lo es needs Tom make this right, as this goes on I will continue to hope for the best ,and prepare for the worst
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User's recommendation: Stay away from speedco in Eloy az !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111111****111111****

Gregory L Hyl

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Stuck on side of the road

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Speedco - Stuck on side of the road
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I had a PM performed at the Brunswick, GA Loves shop (Speedco) and the mechanics had trouble securing my fuel filter cap. Eventually they told me I was good to go and closed for the night.

I pulled around to the pump to fuel (primarily because Id lost so much fuel while the mechanics fought with my filter cap). After fuel I pulled off and my truck began shaking abruptly then shut off. I popped the hood and noticed my filter cap was loose and my truck was spilling fuel. The manager told me theres nothing she could do.

Roadside said they dont send out technicians to for road calls made on site. Corporate echoed the same thing and now Im stuck in the same Loves parking lot that serviced my truck waiting on a mobile mechanic that Ill have to pay to do what the Loves mechanics just charged me to do

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Preferred solution: Full refund

User's recommendation: Stay away!!!

Michael R Zhd

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Verified Reviewer
| map-marker Tuscumbia, Alabama

2nd issue with service , same location and manager

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Updated by user Dec 21, 2022

Still to this day I haven't been. Contacted by anyone.

I contacted a lawyer, who wrote to the company, weeks ago, still nothing! I am seriously considering suing!!

Original review Nov 21, 2022
I have had multiple issues with this rude manager, I have left comments and nothing seems to be getting done with her or her the night manager is awesome staff! Rude and unprofessional to say the least!
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Pros:
  • Night shift supervisor is awesome
Cons:
  • Terrible service and employees
  • Poor customer service

Preferred solution: This manager has taken things way to far for just an apology.

User's recommendation: Get service at night, night supervisor is awesome !!

Fred W S

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Verified Buyer
| map-marker Brunswick, Georgia

Subpar service

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Speedco - Subpar service
Been going to this location for many years. Service has become subpar the last few times Ive been. First off they dont open on time like all business should. They didnt check any of the items that are included in there $471 fee other than the oil. Then expected me to initial that they torqued all the drain plugs when they didnt. I dont think I will bring my business here anymore!
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Preferred solution: Price reduction

User's recommendation: Check their work

Raymond Fyz

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Verified Reviewer
| map-marker Phoenix, Arizona

Complaint on management

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1 truck in they 3 bay area 7 guys on site.. took me 5 hrs to get my oil change ..not acceptable do not even waste ur time don't go
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User's recommendation: Do not even go trust me

Merari Rvz
map-marker Phoenix, Arizona

Complaint about management.

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They took more than 3 hours to just change the trailer tyre . The guy doesnt know what to do or learning how to do but they messed up my day
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Alex S Opj

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Verified Reviewer

None responded don't take your business there

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This place very poor Service and don't take responsibility for mistakes they make. If you don't want ArmAss do work and your truck, avoid at any cost.
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Loss:
$900

Preferred solution: Full refund

User's recommendation: Ovoid